Privacy Policy

Last updated: January 29, 2026

Introduction

Root Down Tree Company ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://rootdowntreecompany.ca) or use our services.

Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and physical address when you request a quote or contact us.
Project Information: Details about your tree service needs, property location, and related information you provide.
Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referring URL.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes
Schedule and deliver tree services
Communicate with you about your project
Send follow-up communications with your consent
Improve our website and services
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our business (e.g., payment processors, scheduling software)
Professional advisors such as lawyers and accountants
Government authorities when required by law

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Under applicable Canadian privacy laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for certain uses of your information

Cookies

Our website may use cookies and similar technologies to improve your experience and analyze website traffic. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Phone: 778-999-9511
Email: paul@rdtc.ca
Address: Vancouver, BC